Refund Policy
Thank you for reaching out. Our refund policy is as follows:
Online purchases: For products purchased online, you may cancel your order within 24 hours of placing it, and receive a full refund. If you wish to return an item after it has been delivered, you can do so within 14 days of receiving it. The item must be in its original condition and packaging, and you will be responsible for the return shipping costs. Once we receive the returned item, we will issue a refund to the original payment method used.
Damaged or defective items: If you receive a damaged or defective item, please contact us within 48 hours of receiving it, and we will arrange for a replacement or refund.
Please note that refunds may take up to 5 business days to process, depending on your bank or payment method.
It is important to carefully read our refund policy and any specific terms and conditions associated with the product or service you are purchasing. If you have any further questions or concerns, please do not hesitate to contact us. info@universalorganic.co.uk
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